Warranty Policy

1. Overview
We are committed to supplying high-quality products. This warranty outlines the terms under which our products are covered.

This warranty applies in addition to your rights under the UK Consumer Rights Act 2015.

2. Warranty Coverage
Our products are warranted to be free from manufacturing defects and to perform in accordance with their published technical specifications for a period of 12 months from the date of purchase.

This warranty applies only where the product has been:

Stored, handled, and applied in accordance with our instructions
Used for its intended purpose
Applied under suitable site and environmental conditions
Used within its stated shelf life
Mixed, applied, and maintained in accordance with our application and aftercare instructions

Products must be stored in accordance with our instructions and within recommended temperature conditions. Failure to do so may affect performance and will invalidate this warranty.

In the event of any inconsistency between product packaging, technical data sheets, or this warranty, the terms of this warranty shall prevail.

3. Shelf Life
Shelf life is 12 months from the date of manufacture.

The product must be used within this period. Batch information is provided on the packaging to determine the date of manufacture.

We recommend not using product with less than 3 months of shelf life remaining.

4. Testing & Suitability

It is the responsibility of the user to ensure that the product is suitable for the intended application and substrate.

A small test area in an inconspicuous location must be carried out prior to full application to confirm compatibility, performance, and appearance.

Failure to carry out appropriate testing may result in unsatisfactory results and will invalidate this warranty.

5. Application & Handling Requirements
Product performance is dependent on correct preparation, mixing, and application.

Two-component products must be fully and evenly mixed to ensure proper curing and performance
Poly grout range: Material must be warmed prior to use to soften the material and ensure correct dispensing
Epoxy range: Material may require warming, particularly in colder temperatures or where the material is difficult to dispense, to ensure proper mixing of both components
Initial extrusion: The first 30–40cm of material dispensed from each tube/nozzle should be discarded to ensure correct mixing within the nozzle
Electric applicator guns: All products must be warmed prior to use to soften the material and prevent pressure build-up, which may cause tubes to split

Failure to follow these requirements may result in product performance issues and will invalidate this warranty.

6. Aftercare Requirements
Ongoing performance and appearance of the product depend on correct aftercare and maintenance.

The product must be cleaned and maintained in accordance with our aftercare instructions.

Use of inappropriate cleaning methods, chemicals, or maintenance practices may result in discolouration or performance issues and will not be covered under this warranty.

7. What We Will Do
In the event of a valid claim, we will, at our discretion:

Replace the defective product; or
Refund the purchase price of the affected product

This warranty is limited strictly to the product supplied.

Any advice, support, or goodwill gesture provided does not constitute an admission of liability.

8. What Is Not Covered
This warranty does not cover:

Incorrect storage, handling, mixing, or application
Failure to follow application or aftercare instructions
Use outside of stated shelf life
Discolouration or aesthetic changes due to cleaning methods, chemicals, or environmental conditions
Substrate movement, structural issues, or site conditions
Normal wear and tear

This warranty does not cover:

Labour costs
Removal or reinstallation
Any indirect or consequential losses

Damage to tiles, substrates, fixtures, or surrounding materials arising from the application, removal, or attempted removal of the product
Any materials or surfaces that come into contact with the product during use, including any associated repair or replacement costs

Important: A small test area must be carried out prior to full application to confirm compatibility with the substrate. Failure to do so may affect performance and is not covered under warranty.

Liability limited to replacement or refund of product only.

No warranty is provided for products that have been partially used, altered, or stored after opening in a manner that may affect performance.

9. Claims Process
To make a claim, you must:

Contact us within the 12-month warranty period
Provide proof of purchase
Provide batch number details
Supply photographs and relevant installation information

We reserve the right to inspect or request samples before determining the validity of any claim.

We reserve the right to reject any claim where sufficient information, evidence, or product samples are not provided to enable proper assessment.

Any issue or suspected defect must be reported as soon as reasonably practicable and, in any event, within 14 days of the issue becoming apparent.

10. Limitation of Liability
Our liability is limited to the replacement or refund of the product only.

We shall not be liable for any labour costs, installation costs, or any indirect or consequential losses.

11. Statutory Rights
This warranty is provided in addition to, and does not affect, your statutory rights under applicable law.

12. Governing Law & International Sales

This warranty and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of Scotland.

The Scottish courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this warranty.

For products purchased outside the United Kingdom, this warranty applies strictly to the product supplied. We shall not be liable for any additional costs arising from international supply, including but not limited to shipping, transportation, import duties, taxes, labour, or local compliance requirements.

Any replacement or refund provided under this warranty will be limited to the original purchase price of the product.

Where products are supplied via distributors, resellers, or third parties, all warranty claims must be directed through the original point of purchase.